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Privacy Policy & Terms of Use
Last Updated: November 7, 2025
Quick Overview: How We Use Your Information
- We collect personal information (like contact details and service information) to schedule and complete your service, communicate with you, improve our website, and share relevant promotions.
- We use trusted partners such as ServiceTitan, Contractor Commerce, Stripe, GreenSky, Google, and Meta to help deliver and measure our services.
- We do not sell personal information for money. We may "share" personal information for cross-context behavioral advertising (for example, Google Ads or Meta Pixel). California residents can opt out of "sharing."
- You can manage your cookies, opt out of marketing communications, and submit privacy requests anytime.
- Calls and website chats may be recorded for quality, training, and compliance. Where required by law, we will first obtain consent.
Scope and Who We Are
This Privacy Policy describes how DeHart Plumbing, Heating, and Air Inc. ("DeHart," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website, submit online forms, use our online estimator or filter store, engage with us through chat or SMS, or otherwise interact with our services.
Our Services are used by customers in California (Modesto and surrounding areas) and Nevada (Reno/Sparks). This Policy applies to all users, with additional rights outlined under California Residents: Your Privacy Rights.
By using our Services, you agree to this Policy.
Information We Collect
1) Information You Provide
We collect personal information you provide directly to us, such as:
- Identifiers and contact details: name, phone number, email address, service address, mailing address.
- Service details: appointment requests, work notes, and any details you share related to your home systems.
- Communications: emails, chat messages, call recordings, and SMS messages.
- Payments: when purchasing filters through our online filter store, payments are processed securely by Stripe. We do not store your full payment information.
- Financing: applications through GreenSky are processed on their site under their own privacy policy.
2) Information Collected Automatically
We and our partners automatically collect:
- Internet and network activity: IP address, browser type, device identifiers, operating system, referring/exit pages, time spent, and other usage data.
- Cookies and pixels: we use Google Analytics, Google Ads remarketing, Meta Pixel, and other tracking tools to understand how visitors use our site and to deliver relevant ads.
- User Interactions: We may use tools to record or replay user interactions such as mouse clicks, movements, and keystrokes on our website for quality assurance, troubleshooting, and to improve functionality. These recordings are used solely to enhance site performance and customer support, not for behavioral tracking, marketing, or profiling.
3) Information From Service Providers and Third Parties
We may receive information from:
- ServiceTitan (for scheduling, chat, and call tracking).
- Contractor Commerce (for online estimators and filter store).
- Stripe and GreenSky (for secure payments and financing).
- Analytics and advertising providers such as Google and Meta.
How We Use Information
We use personal information to:
- Schedule and complete services, process payments, and communicate with you.
- Send confirmations, reminders, updates, and customer satisfaction surveys.
- Provide marketing messages (email or SMS, with consent).
- Improve our website and marketing efforts.
- Protect against fraud and comply with legal obligations.
Disclosure of Information
We may share information:
- With service providers and contractors performing work on our behalf (e.g., ServiceTitan, Contractor Commerce, Stripe, GreenSky).
- With analytics and advertising partners (Google, Meta) to measure and deliver targeted ads.
- When required by law or legal process, or to protect safety and rights.
- In connection with a business transfer, merger, or sale.
- With your consent or at your direction.
We do not sell personal information for money. We may share data with advertising partners for cross-context behavioral advertising, as defined by California law.
Cookies and Tracking
We use cookies for functionality, analytics, and advertising. You can adjust your browser settings to disable cookies, though some site features may not function correctly.
We honor Global Privacy Control (GPC) signals where technically feasible and have implemented a cookie consent banner to manage preferences.
All non-essential cookies and tracking technologies are blocked by default upon a user’s initial visit, and only activate upon the user’s affirmative consent (e.g., clicking ’Accept All’ or saving preferences to allow non-essential tracking).
Do Not Track: We currently do not respond to browser "Do Not Track" signals but respect valid GPC and opt-out requests.
Calls, Chats, and CIPA Notice
We may record or monitor phone calls and chat sessions for training, quality assurance, and compliance. In California, consent from all parties is required before recording. We will always notify you if a call is being recorded and proceed only if consent is given.
Email and SMS Communications
We send service-related updates, reminders, and, with your consent, promotional messages. You may unsubscribe from marketing emails anytime using the unsubscribe link or opt out of SMS as described below.
Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
Retention
We generally retain transactional and service-related records for up to five (5) years and marketing analytics data for up to two (2) years, in alignment with our business, legal, and security requirements.
Security
We implement administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
Your Choices
- Marketing emails: click "unsubscribe" at the bottom of any marketing email.
- SMS messages: reply STOP to opt out.
- Cookies: adjust browser settings or use the cookie banner.
- Information updates: contact us at marketing@dehartinc.com or (833) 710-9311.
California Residents: Your Privacy Rights (CCPA/CPRA)
California residents have the right to:
- Know and access the personal information we collect, use, and share.
- Request deletion of personal information (subject to legal exceptions).
- Correct inaccurate personal information.
- Opt out of the "sharing" of personal information for cross-context behavioral advertising.
- Limit use of sensitive personal information (if applicable).
- Non-discrimination for exercising privacy rights.
How to submit a request:
Email marketing@dehartinc.com or call (833) 710-9311. Include "California Privacy Request" in the subject line.
Verification:
We may request information to verify your identity before processing requests. Authorized agents must provide written permission or power of attorney.
Opt Out of Sharing:
Use the "Your Privacy Choices" link in our footer or contact us directly.
Accessibility Statement:
If you use assistive technology and experience difficulty accessing any content on our website or within this Policy, please contact us at marketing@dehartinc.com or (833) 710-9311 so we can provide the information in an alternative format.
Third-Party Links and Services
Our site may link to other websites, including those operated by Stripe, GreenSky, or advertising platforms. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Policy at any time. The revised version will include a new "Last Updated" date. Continued use of our Services means you accept the changes.
Contact Us
Email: marketing@dehartinc.com
Phone: (833) 710-9311
Mail: DeHart Plumbing, Heating, and Air Inc., Attn: Privacy, 311 Bitritto Way, Modesto, CA 95356
SMS Terms & Conditions
When you provide your mobile number and choose to opt in, you consent to receive recurring text messages from DeHart Plumbing, Heating, and Air Inc. These may include appointment reminders, service updates, promotional offers and discounts, company updates, review requests, and other communications related to our products and services. Message frequency varies depending on your interaction with us. Consent to receive SMS messages is not a condition of purchase.
Standard message and data rates may apply, and message delivery depends on your mobile carrier. DeHart Plumbing, Heating, and Air Inc. is not responsible for any delayed or undelivered messages. For assistance, you can reply HELP to any message. To stop receiving text messages, reply STOP at any time. Once you opt out, you will no longer receive SMS communications from us.
When you opt in, we collect and store your phone number and any additional information you provide (such as your name, email address, or service preferences). This information is used exclusively to deliver the messages you’ve requested and to improve our communication with you. We may share your number with trusted third-party service providers for the sole purpose of facilitating message delivery. These providers are contractually required to protect your information and are not permitted to use it for other purposes. We will never sell, rent, or share your phone number with third parties for their own marketing.
If you have questions or need additional support regarding our SMS program, text HELP or contact us at marketing@dehartinc.com or call (833) 710-9311. Please also review this Privacy Policy & Terms & Conditions for more information on how we handle personal data.
Terms & Conditions
By using our website, booking services online, or opting into SMS communications, you agree to the following terms:
Use of Services:
DeHart Plumbing, Heating, and Air Inc. provides plumbing, heating, air conditioning, and related services. All information on this website is for general informational purposes only and does not constitute a binding offer.
Consent to Communications:
By providing your contact information, you consent to receive communications from us, including email, phone calls, and SMS messages (if opted in). SMS consent is not a condition of purchase. Message frequency varies. Standard message and data rates may apply. Text HELP for help or STOP to unsubscribe.
Limitation of Liability:
DeHart Plumbing, Heating, and Air Inc. is not responsible for any damages resulting from the use of our website, delays or failures in communication delivery (including SMS or email), or reliance on information provided.
Third-Party Links and Services:
Our website may contain links to third-party sites or use third-party vendors (such as Google Ads remarketing, Stripe payments, GreenSky financing, or ServiceTitan tracking). We are not responsible for the content or privacy practices of these external parties.
Data Protection:
Please review the Privacy Policy above for details on how your personal information is collected, used, and protected. We will never sell or share your personal data with third parties for their own marketing purposes.
Changes to Terms:
We may update these Terms & Conditions at any time. Continued use of our website or services after changes are posted indicates your acceptance of those changes.
