Editorial Policy

Commitment to Accuracy and Transparency

At DeHart Plumbing, Heating, and Air Inc., we believe homeowners make the best decisions when they have clear, honest information about their options. Our educational content is created to help readers understand home comfort, plumbing, heating, cooling, indoor air quality, water quality, maintenance, and related topics in a practical, approachable way.

We aim to provide accurate information without pressure, exaggerated claims, or unnecessary technical language. When there is more than one reasonable path forward, our content should explain the available options so homeowners can consider what makes sense for their needs, priorities, and budget.

This approach reflects DeHart's broader commitment to transparency, family-owned and operated values, long-term customer relationships, community service, and helping homeowners move forward with confidence.

Content Creation Process

Our educational content is developed using professional experience, industry knowledge, manufacturer information, applicable standards and codes, internal training resources, and other sources appropriate to the subject.

The process is designed to keep content useful and understandable for homeowners. Topics are developed with practical questions in mind, including what a homeowner may be experiencing, what options may be available, and what factors can affect repair, maintenance, replacement, or future planning decisions.

Before publication, content is reviewed by people responsible for its accuracy, clarity, consistency, and alignment with DeHart’s editorial and brand standards. Because no separate technical reviewer is identified in the current editorial process, we do not represent our content as having undergone an independent technical review.

Expert Authors

DeHart’s educational content is associated with experienced professionals who understand the home services industry and the needs of the communities we serve.

Our primary author is Steven Litt, President & CEO of DeHart Plumbing, Heating, and Air Inc. and DeHart Technical School.

Steven has more than two decades of leadership experience in the home services industry, with experience spanning HVAC, plumbing, sales coaching, operations management, business development, contractor training, workforce development, and skilled trades education.

His provided credentials and professional background include:

• NATE certification.
• California Contractors State License Board Class B General Building Contractor licenses #724566 and #1112928.
• Nevada contractor licenses active since 2021, including C-1 Plumbing and Heating (#0088575), C-3C Heating, Ventilating and Air Conditioning (#0088909), and C-3E Sheet Metal (#0088661).
• Graduation from DeHart Technical School.
• Manufacturer and industry training in HVAC, plumbing, sales, leadership, and home service operations.
• Service as an instructor and consultant for Lennox® Learning Solutions.
• Ongoing continuing education related to HVAC, plumbing, workplace safety, code compliance, contractor development, and home service operations.

Steven also serves as President of DeHart Technical School, supporting HVAC/R training, certification preparation, workforce development, and career pathways for future skilled trades professionals.

His role as an author is grounded in professional experience, training, leadership, and familiarity with the practical questions homeowners face when making decisions about their homes.

Editorial Oversight

Sara Delamater
Director of Marketing for DeHart Plumbing, Heating, and Air Inc. and DeHart Technical School.

Sara has 17 years of experience in marketing, communications, content development, brand management, and publishing. Her editorial responsibilities include brand voice, content strategy, readability, editorial standards, publishing workflows, SEO content optimization, marketing communications, audience engagement, message clarity, cross-channel content management, and compliance review.

She reviews content for clarity, consistency, audience relevance, readability, and alignment with DeHart’s messaging and editorial standards before publication.

Her role is editorial rather than technical. Editorial oversight helps make information clear, consistent, approachable, and aligned with the DeHart brand; it does not represent or replace an independent technical review.

Brand Voice Enforcement

All published content is expected to follow DeHart’s Brand Voice Guide.

Our voice is warm, neighborly, transparent, approachable, and community-minded. Content should sound like a knowledgeable professional helping a homeowner understand what is happening, what options may be available, and what makes sense for their needs, priorities, and budget.

Our editorial standards call for:

• Short, readable paragraphs and homeowner-friendly explanations.
• Practical recommendations without pressure.
• Clear distinctions between repair, maintenance, future planning, and replacement when appropriate.
• Respect for the homeowner’s ability to understand their options and make the final decision.
• Accurate local references when discussing the Central Valley, Greater Modesto area, Reno-Sparks region, and other communities DeHart serves.
• Careful treatment of pricing, financing, warranties, rebates, tax credits, safety, efficiency, code requirements, and health-related information.

Content must not use fear-based or manufactured urgency, unsupported rankings, exaggerated superlatives, guaranteed savings claims, or statements suggesting that replacement is required when repair may remain a reasonable option.

Where appropriate, our content reinforces a simple principle: We’ll walk you through the options first.

Content Update and Review Schedule

We review published educational content on a recurring basis, generally every 6 to 12 months, with earlier updates when circumstances require them.

Content may be reviewed or updated when:

• Manufacturer recommendations or product information change.
• Applicable industry standards, codes, or regulations change.
• Services, programs, policies, or service areas change.
• New information makes an existing article incomplete or outdated.
• Readers or team members identify information that should be clarified or corrected.

Where appropriate, published content may display its most recent update or review date so readers can understand when the information was last evaluated.

Sources and Accuracy Standards

The sources used for educational content depend on the topic. They may include:

• Professional and hands-on industry experience.
• Manufacturer documentation and training materials.
• Industry standards and applicable codes.
• Internal technical and operational training.
• Documented company policies and service information.
• Other reliable sources appropriate to the subject.

Claims involving warranties, financing, rebates, tax credits, pricing, code compliance, efficiency, equipment lifespan, health considerations, or promotional offers require particular care. These statements should be supported by current documentation and should include eligibility requirements, limitations, or other relevant context when needed.

We do not present unsupported claims as fact, and we avoid guarantees or rankings that cannot be substantiated.

Transparency and Accountability

We want readers to understand who is responsible for the information they are reading.

Where appropriate, articles may identify:

• The author.
• The author’s relevant role or credentials.
• The date the content was published, updated, or reviewed.

Because DeHart’s current intake does not identify a separate technical reviewer, articles should not imply that independent technical review occurred when it did not.

If content needs clarification or correction, our goal is to address it responsibly and update the information when appropriate.

Use of AI and Automation

Technology and AI tools may assist with research, outlining, drafting, organization, or other parts of the content-development process.

These tools do not replace human judgment or accountability. People review content before publication for accuracy, clarity, usefulness, and alignment with DeHart’s standards.

Final published content remains subject to human oversight.

Structured Data and Search Visibility

DeHart may use structured website information and other publishing technologies to help search engines and AI-powered services better understand our content, organization, authors, and editorial roles.

When professional information such as an author’s name, title, credentials, biography, or profile is included in this data, we use information that has been provided or approved for public use.

These technologies help organize and describe content. They do not change our standards for accuracy, transparency, or human review.

Feedback and Corrections

We welcome questions, feedback, and correction requests from readers.

If you believe something on our website is unclear, incomplete, or inaccurate, please contact DeHart through our website contact form. Our team can review the concern and update the content when appropriate.

Our goal is to provide information that helps homeowners feel informed, respected, and supported. We are committed to clear communication, practical recommendations without pressure, and responsible stewardship of the information we publish.